Your questions/ our information

Before booking

How to make my booking?

On our website, with an online payment (down payment of 25% required), by phone : 00 33 4 79 55 12 20 or email : contact@alpagence.com

Is it possible to book a package with ski passes?

Yes, see “additional services” on the booking page or reserve your ski passes at least 15 days before arrival. Get a minimum of 30€ discount per adult per week on 6-day public prices

Is there a Wifi connection in the flat?

Some owners have equipped their flat and offer a Wifi connection (see pictogram in the description). If not, you can rent a Wifi box with us: 39€/week (subject to availability)

I have a baby but it's too much hassle to bring the cot.  Do you have a solution?

You can book a baby's cot with us: 15€/week (+ 80€ deposit) (subject to availability)

I have to cancel my booking, what do I do?

Please contact us as early as possible by phone or email so that we can see if the cancellation insurance will cover that or not.

Are pets allowed in the flat?

If so, this is indicated by the pictogram in the description

Are bed linen and towels included in the booking?

No, but it is possible to book in advance:  the pack will be delivered to the apartment and picked up after your departure (please strip the beds and put all the used linen in the bag it was delivered in) We also sell disposable linen/towels ( prices in the contract)

How to pay the damage deposit

Upon arrival by credit card

Where is the agency?

ALP AGENCE Galerie Le Pelvoux- - LA PLAGNE CENTRE – 73210 LA PLAGNE

Be careful with GPS indications as some may send you through places and roads that are risky in the winter.

When can I get into the flat on arrival date?

We commit to giving you the keys at 5.00 pm at the latest. If you arrive before, please check in so we can phone you when the flat is available.

What are the check-in formalities?

• We will give you different information about the resort and the flat, map, etc…
• Ski pass delivery  (if ordered)
• Balance to be paid if not done before
• Credit card deposit
• Local holiday tax to be paid
• Appointment to be made for the check out

What is your opening hours, what to do if I am late on arrival day?

Winter season: Saturdays from 8.00 am to 8.00 pm

Weekdays from 9 am to 12.30 am and 2.30 pm to 7 pm (Sundays from 9 am to 12 am and 4 pm to 7 pm)

If you arrive after 8.00 pm, please phone us and we will let you know how to get your keys.

Departure

What time do I have to leave the flat?

You have to leave at 10.00 am. We can also make an appointment for the check out that we will do when you are ready to leave.

I do not want to clean the flat myself, is that possible?

The final clean is not included in the booking but you can order it at an extra cost (please order it upon arrival, price in the booking contract)

We will be pleased to help if you have any additional questions.  Just contact us by email: contact@alpagence.com or by phone :  +33 (0)4 79 55 12 20.